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Noventiq applauded by Frost & Sullivan for supporting unified communications & collaboration, digital transformation and hybrid work with its Total Voice solution


Noventiq’s purpose-built unified collaboration and communication platform sets it apart from its competitors, with superior design, latency, reliability, governance model and cost savings

SAN ANTONIO, Feb. 8, 2023 /PRNewswire/ — Frost & Sullivan recently researched the collaboration services market, and, based on its analysis results, recognizes Noventiq (formerly Softline) with the 2022 Latin America Product Leadership Award. Noventiq, the London-headquartered leading digital transformation and cybersecurity solutions and services provider for emerging markets, is one of Microsoft’s top global partners, empowering customers to measure and manage their voice with specificity and granular detail through continuous innovation and leadership. Hosted on Microsoft Azure, TOTAL VOICE uses a single, centralized telecommunications infrastructure to achieve significant cost savings, deliver latency and reliability, and address the challenge of cloud communications.


Noventiq’s TOTAL VOICE uses real-time communication protocols for customer-facing and back-end connections. The solution is compatible with digital, analog, or IP telephony and can be used with any system that combines these technologies. It also supports operations with any blend of trunking devices, such as network border controllers and gateways from diverse manufacturers, enabling routing and cost-tracking across any company’s network. The solution allows organizations to make automated routing decisions on voice networks based on carriers, tariffs, minute rates, or congestion. Customers also benefit from the opportunity to add advanced capabilities, such as click-to-call and click-to-video, to existing websites, portals, and applications.

TOTAL VOICE is a transition and operation tool that enables companies with a mix of analog, digital and/or IP on-premise to migrate their voice networks to Microsoft Teams at their own pace, and according to the depreciation of their existing voice technology assets. Post-migration, the solution is ideal for managing and reporting for an enterprise-grade voice network, due to the significant number of traditional telecommunications features available.

Noventiq TOTAL VOICE’s billing module improves visibility and allows organizations to track and assign expenses to cost centers or individual users, as well as to set cost controls, reminders, alerts, and external call restrictions. The calling module supplies local and international numbers and consumption plans without any capital expenditure required on the front end. The adopting module provides analytics on usage, allowing companies to supervise employees, optimize deployments, and configure governance model policies for their specific needs. The engaging module serves as a console for generating call center service queues for incoming voice campaigns and an easy-to-use attendant interface for seamless switching.

Sebastian Menutti, Frost & Sullivan’s Industry Principal, noted: “By displaying and selling the inventory of carriers via an application programming interface and provisioning it through the Azure marketplace, Noventiq acts as a voice broker. When a user selects a choice, it automatically supplies and invoices the product. With this flexible configuration that combines immediate access to inventory with seamless execution enabled, Noventiq differentiates itself by offering unprecedented speed and agility.”

Riana Barnard, Best Practices Research Analyst for Frost & Sullivan, comments: “Frost & Sullivan recognizes that Noventiq’s purpose-built unified collaboration and communication platform sets it apart from its competitors, with superior design and cost savings as its central pillars.”

Ricardo Pardo, Director UCaaS Noventiq Latin America, adds: “We are incredibly proud to receive this recognition from Frost & Sullivan. We, at Noventiq, work everyday with the main goal of helping organisations to transform and operate efficiently and securely in an increasingly digital economy, and thanks to the great partners we work with such as Microsoft, we can achieve this goal.”

With its strong overall performance, Noventiq earns Frost & Sullivan’s 2022 Latin America Product Leadership Award in the collaboration services industry.

Each year, Frost & Sullivan presents this award to the company that develops a product with innovative features and functionality that is gaining rapid market acceptance. The award recognizes the quality of the solution and the customer value enhancements it enables.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Lindsey Whitaker
P: 1.210.477.8457

About Noventiq

Noventiq is the new brand name of Softline Holding plc, one of the fastest growing players in the sector. It is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. Under this brand, the company enables, facilitates and accelerates the digital transformation of its customers’ businesses, connecting over 75,000 organizations from all industries with hundreds of best-in-class IT vendors, and delivering its own services and solutions.

The company delivered turnover of approximately US$1.1 billion in the fiscal year of 2021. It is listed on the London Stock Exchange following its successful IPO in October 2021.
The company´s c. 5,900 employees, work in almost 60 countries throughout Asia, Latin America, Europe, Middle East and Africa – markets with significant growth potential.

Additional information about the company can be found here:

Rocio Herraiz
Global Head of Communications

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