Categories: Business

ATLANTIC-ACM Announces 2025 U.S. Business Connectivity Service Provider Excellence Awards

BOSTON–(BUSINESS WIRE)–#ATT–Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2025 U.S. Business Connectivity Service Provider Excellence Awards. The awards are based on survey feedback from 1,178 business services buyers who provided over 3,400 carrier specific evaluations of service level and product quality for their current providers.

- Advertisement -


- Advertisement -

ATLANTIC-ACM introduced the Business Connectivity Report Card survey in 2006 to give service providers a truly impartial customer experience benchmarking data along with insights on shifting purchase dynamics and customer buying priorities.

The wireline business services landscape continues to transform in response to evolving customer expectations and rapid technological progress. For both enterprise and SMB customers, the top purchasing priorities remain consistent: Network Performance, Network Security, Price, and Customer Service. Interest in security offerings continues to accelerate, with widespread adoption of both on-premises security hardware and cloud-based protection platforms. There is a noticeable migration of spending away from traditional services such as Legacy Voice and MPLS, with customers favoring more scalable, cost-efficient options like Wavelength services, Dedicated Internet Access (DIA), Broadband, Ethernet, VoIP, and a growing range of Managed Services

- Advertisement -

ATLANTIC-ACM gives awards across two carrier groups, Large Service Providers and Midsized Service Providers, which are segmented based on total estimated wireline revenue. ATLANTIC-ACM recognizes the top Large Service Providers and Midsized Providers in each major operational category, as well as the highest combined average for quality and price ratings (value) in data and voice.

- Advertisement -

The 2025 winners for Large Providers are:

  • Verizon: Brand, Sales Reps, Service Delivery, Network Performance, Customer Service, Billing (Tied with Comcast)
  • AT&T: Voice Value, Data Value (Tied with Spectrum)
  • Spectrum Enterprise: Data Value (Tied with AT&T)
  • Comcast Business: Billing (Tied with Verizon)

The 2025 winners for Mid-Sized Providers are:

- Advertisement -
  • Crown Castle: Brand, Network Performance, Billing
  • Cogent: Sales Reps, Service Delivery, Customer Service, Data Value
  • RingCentral: Voice Value

About ATLANTIC-ACM

- Advertisement -

ATLANTIC-ACM is a leading strategic advisory and market diligence consulting firm to the telecom and technology sectors, helping operators and investors navigate changing market dynamics, economies, and technologies since 1991. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com

Contacts

- Advertisement -

Press Release Contact

Marta Duran

ATLANTIC-ACM

617-377-4201

- Advertisement -
Business Wire

Recent Posts

IOC launches revamped Young Reporters Programme for Dakar 2026

26 September 2025 - Applications are now open for the next edition of the Young Reporters Programme, which…

2 hours ago

CIIF 2025: Shanghai Electric Empowers Global Energy and Industrial Supply Chain Resilience with Frontier Innovations

From advanced nuclear power equipment to smart robotics, the Chinese industry pioneer unveils integrated solutions…

2 hours ago

Ask.Legal — Legal AI Built in Hong Kong Without Funding, Revolutionizing Legal Services

HONG KONG, Sept. 26, 2025 /PRNewswire/ -- In a legal tech industry dominated by unicorns…

2 hours ago

Sri Lankan Power Minister and Maldives State Minister Visit Jakson Group’s Greater Noida Solar Facility to Explore Clean-Energy Partnerships

NEW DELHI, Sept. 26, 2025 /PRNewswire/ -- The Hon'ble (Eng.) Kumara Jayakody, Minister of Energy,…

5 hours ago

ChainUp Catalyzes Key Dialogue on Digital Assets Regulation with 400 Executives Ahead of TOKEN2049 Singapore

SINGAPORE, Sept. 26, 2025 /PRNewswire/ -- ChainUp, a global leader in digital asset technology solutions,…

5 hours ago

Record-Breaking: China’s Largest Export Order for Green Mining Equipment to Date

XCMG Signs Strategic Agreement on Green Mining Equipment Solutions with Fortescue BEIJING  , Sept. 26,…

6 hours ago