Wysa Launches AI-Powered Chatbot to Streamline Mental Health Patient Intake in the US

Automated screening cuts patient assessment time by 30 minutes in real-world use

BOSTON–(BUSINESS WIRE)–Wysa, the global leader in AI-guided mental health support, today announces the US launch of Wysa Gateway, an AI-powered chatbot designed to streamline how therapy providers and health plans facilitate patient access to care. Wysa Gateway uses an AI-powered chatbot to automate clinical screenings, providing a faster, accurate, and personalized pathway into therapy.

Developed to meet the rising demand for mental health services, Wysa Gateway allows providers to customize patient pathways based on their unique clinical triage decisions. The tool offers patients an engaging, stigma-free conversational experience accessible 24/7 on desktop, mobile, or tablet. After co-designing the question flow and integrating with the Electronic Health Record (EHR) system, providers embed Wysa Gateway into their web environment using a single line of code.

Proven in the UK’s National Health Service (NHS), Wysa Gateway has helped over 300,000 patients access therapy, achieving a 95% diagnostic accuracy rate, which is then confirmed by a clinician. The NHS reported a 30-minute reduction in average assessment time per patient thanks to automated collection of patient information, accelerating access to care.

Assessment data is securely transferred into the EHR, providing clinicians with highly accurate, summarized information in a configurable format. Full patient responses, clinical calculations, and decision logic are clearly presented to support efficient, informed decision-making. By co-designing tailored referral pathways, providers capture screening, lifestyle, and personal data upfront, enabling providers to optimize appointment length and assign specialist care when needed.

From the first point of contact, patients gain immediate access to Wysa’s clinically validated self-help app, allowing care to begin before their first therapy appointment. This early engagement sets clear expectations, provides accessible mental health education, and helps normalize the therapy process. Wysa’s AI incorporates robust clinical safety protocols that detect crisis incidents in real time, alert care teams, provide vetted mental health resources, and encourage users to connect with local crisis support.

“Access to mental health care in the US is often delayed by long waitlists and complex referral processes, leaving many patients without timely support,” said Jo Aggarwal, CEO at Wysa. “Wysa Gateway leverages our AI to simplify and speed up patient screenings and referral, helping providers deliver care faster while reducing administrative strain. This means patients get the support they need sooner, and care teams can focus more on treatment and less on paperwork.”

Clinical teams can continue the AI-supported journey with Wysa Copilot, a provider platform that gives therapists insight and control over the patient’s AI-guided tools, symptom score trends, and self-care progress. This enables personalized care with 24/7 support between sessions to enhance engagement and outcomes.

Wysa Gateway is now available to health systems, therapy providers, and insurers across the US seeking to streamline mental health access, reduce operational load, and deliver measurable ROI.

For more information visit www.wysa.com.

Contacts

Megan Kirk

press@wysa.com