BOSTON–(BUSINESS WIRE)–#ATT–Leading research consultancy and market diligence firm ATLANTIC-ACM announced its 2025 U.S. Business Connectivity Service Provider Excellence Awards. The awards are based on survey feedback from 1,178 business services buyers who provided over 3,400 carrier specific evaluations of service level and product quality for their current providers.
ATLANTIC-ACM introduced the Business Connectivity Report Card survey in 2006 to give service providers a truly impartial customer experience benchmarking data along with insights on shifting purchase dynamics and customer buying priorities.
The wireline business services landscape continues to transform in response to evolving customer expectations and rapid technological progress. For both enterprise and SMB customers, the top purchasing priorities remain consistent: Network Performance, Network Security, Price, and Customer Service. Interest in security offerings continues to accelerate, with widespread adoption of both on-premises security hardware and cloud-based protection platforms. There is a noticeable migration of spending away from traditional services such as Legacy Voice and MPLS, with customers favoring more scalable, cost-efficient options like Wavelength services, Dedicated Internet Access (DIA), Broadband, Ethernet, VoIP, and a growing range of Managed Services
ATLANTIC-ACM gives awards across two carrier groups, Large Service Providers and Midsized Service Providers, which are segmented based on total estimated wireline revenue. ATLANTIC-ACM recognizes the top Large Service Providers and Midsized Providers in each major operational category, as well as the highest combined average for quality and price ratings (value) in data and voice.
The 2025 winners for Large Providers are:
- Verizon: Brand, Sales Reps, Service Delivery, Network Performance, Customer Service, Billing (Tied with Comcast)
- AT&T: Voice Value, Data Value (Tied with Spectrum)
- Spectrum Enterprise: Data Value (Tied with AT&T)
- Comcast Business: Billing (Tied with Verizon)
The 2025 winners for Mid-Sized Providers are:
- Crown Castle: Brand, Network Performance, Billing
- Cogent: Sales Reps, Service Delivery, Customer Service, Data Value
- RingCentral: Voice Value
About ATLANTIC-ACM
ATLANTIC-ACM is a leading strategic advisory and market diligence consulting firm to the telecom and technology sectors, helping operators and investors navigate changing market dynamics, economies, and technologies since 1991. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com
Contacts
Press Release Contact
Marta Duran
ATLANTIC-ACM
617-377-4201
